Aure LLC · Confidential / Pre-Review

Terms of Service

Aure LLC Last updated: [DATE] Effective date: [DATE]

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you and Aure LLC, a Florida limited liability company (“Aure”, “we”, “us”, or “our”), governing your access to and use of the Aure mobile application, our website at aurelife.com, and any related services (collectively, the “Service”).

By creating an account, downloading the application, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy, Community Guidelines, Crisis & Safety Policy, and AI Disclosure, which are incorporated by reference (collectively with these Terms, the “Agreement”).

If you do not agree, do not use the Service. You can stop using the Service at any time by deleting your account from in-app settings or by contacting us at info@aurelife.com.

These Terms include important provisions affecting your legal rights, including limitations on our liability (Section 18), allocation of risk (Section 16 and Section 17), the law and courts that govern disputes (Section 24), and a waiver of jury trial (Section 24.3). Please read them carefully.

2. Eligibility

You may use the Service only if all of the following are true:

• a. You are at least 18 years of age at the time you accept these Terms. The Service addresses adult experiences in intimate relationships and is not appropriate for minors.
• b. You have the legal capacity to enter into a binding contract under the laws of your country of residence.
• c. You are not barred from using the Service under the laws of the United States or the country from which you are accessing it, and you are not located in a jurisdiction subject to comprehensive U.S. sanctions ([LIST — to be confirmed]).
• d. You have not previously been removed from the Service for a violation of these Terms or our Community Guidelines.
• e. You are using the Service for your own personal, non-commercial purposes — not on behalf of a clinical practice, an employer, a research institution, an insurer, or any other third party.

If we discover that any of these is not true, we may suspend or terminate your account immediately under Section 15.

3. The nature of the Service — read this carefully

This Section is foundational. By accepting these Terms, you acknowledge and agree to each statement below.

3.1 Aure is not a medical, mental health, or crisis service

Aure provides an emotional-companion experience for adults processing the experience of relationship betrayal. The Service is intended for general informational, reflective, and supportive purposes only. It is a lifestyle and wellbeing product, not a healthcare product.

Specifically, the Service is not, and is not intended to be:

• A medical device, medical service, or healthcare service of any kind • A diagnostic tool or screening tool for any condition, including depression, anxiety, post-traumatic stress disorder, or any other psychological or psychiatric condition • A substitute for evaluation, diagnosis, advice, or treatment by a qualified physician, psychiatrist, psychologist, therapist, counselor, social worker, coach, lawyer, or other licensed professional • A telehealth service or telemedicine service • A crisis intervention service, an emergency service, or a suicide prevention hotline • A confidential clinical relationship; nothing in the Service creates a doctor-patient, therapist-client, attorney-client, or similar privileged relationship

The conversational style of the Service may at times resemble that of supportive interpersonal interaction. This resemblance is stylistic and does not transform the Service into professional care. Aurè (our AI assistant) explicitly states “I am not a therapist,” and you should treat every interaction with the Service in that light.

3.2 Do not rely on the Service for important decisions

You agree that you will not rely on the Service for medical, psychological, psychiatric, legal, financial, relational, or safety decisions. Always consult an appropriate qualified human professional for those.

If you are experiencing a crisis, thoughts of self-harm or suicide, intent to harm another person, or any other emergency, please contact local emergency services, a qualified mental health professional, or a recognized crisis hotline in your country immediately. The Service’s in-app safety features (described in the Crisis & Safety Policy) are not, and cannot be, a substitute.

3.3 You are responsible for your own wellbeing

While we have designed the Service with care and have implemented safety features, you remain responsible for your own wellbeing while using the Service. If at any point the Service causes you distress, please stop using it and seek qualified human support. Discontinuing use of the Service will not result in any penalty.

4. Your account

4.1 Creating an account

To use the Service you must create an account. During onboarding we will ask you for the information described in our Privacy Policy. You agree to provide accurate, current, and complete information, and to update it as needed.

You may create only one personal account. Multiple accounts by the same individual undermine moderation and peer-matching and may result in termination.

4.2 Sign-in methods

You may sign in using Apple, Google, or a phone number, subject to the terms of those providers. We do not store passwords for your account; authentication is handled by the provider you choose. You are responsible for maintaining the security of the credentials you use to sign in.

4.3 You are responsible for activity under your account

You agree to keep your account secure and to notify us promptly at info@aurelife.com if you suspect unauthorized access. You are responsible for activity that occurs under your account except to the extent it results from our breach of these Terms or applicable law.

4.4 Account closure

You may close your account at any time from in-app settings (Settings → Privacy → Delete account). Closure is final; we will not retain your conversational content beyond the periods set out in our Privacy Policy.

4.5 Device and physical security

The Service is installed on a device you control. Anyone with physical or remote access to your device may be able to see that you use Aure and may be able to read your conversational history, group posts, peer chats, designated trusted contacts, and other content within the Service.

You acknowledge and agree:

• a. Protect your device. We recommend that you protect your device with a strong passcode or biometric authentication, keep its operating system up to date, and avoid leaving the device unlocked in places where others may access it. If your device is lost, stolen, or accessed by someone else, change your sign-in credentials and contact us at info@aurelife.com.
• b. No stealth mode. The Service does not include a “stealth” or “hidden” mode. The application icon is visible on your device, the application name appears in standard system locations (settings, notifications, app switcher), and notifications from the Service may be visible on your lock screen depending on your device settings.
• c. Consider your situation. Users of the Service sometimes find themselves in relationships involving control, coercion, or abuse. If your device is monitored or controlled by another person, using the Service on that device may expose your content to them. Only you can judge whether using the Service on a particular device is safe; if you are in doubt, we recommend you do not, or that you use a separate device. Local domestic-violence and safety-planning resources can provide guidance on technology safety; we are not equipped to provide such guidance directly.
• d. We are not responsible for unauthorized access through your device. To the maximum extent permitted by applicable law, we are not responsible for content viewed by, or harm caused by, any person who gains access to your account through your device, whether with or without your consent.

5. License to use the Service

Subject to your ongoing compliance with the Agreement, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Service on devices you own or control, solely for your own personal, non-commercial purposes.

This license does not grant you any ownership of the Service or any of its content. We retain all rights not expressly granted. The Service is licensed, not sold, to you.

6. What you may not do

You agree not to do any of the following, and not to encourage or facilitate anyone else doing so:

6.1 Misuse of the Service generally

• a. Use the Service for any unlawful, harmful, fraudulent, or deceptive purpose.
• b. Impersonate any person or misrepresent your identity, age, affiliation, or any onboarding-collected attribute (gender, age, orientation, years with partner, language, city) in a way that materially affects matching or group placement.
• c. Create more than one personal account, or create an account on behalf of another person.
• d. Use the Service for any purpose other than your own personal emotional support — including, without limitation, professional clinical use, research, journalistic investigation, academic study, training of artificial intelligence systems, market analysis, or commercial exploitation.
• e. Resell, sublicense, distribute, or otherwise commercialize the Service or any part of it.

6.2 Misuse of the technology

• a. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization of the Service, except to the limited extent that applicable law expressly prohibits such restrictions.
• b. Use the Service to develop, train, improve, or benchmark any artificial intelligence model, language model, or competing product, including by scraping, recording, or systematically collecting AI assistant responses.
• c. Probe, scan, or test the vulnerability of the Service; bypass or attempt to bypass any access controls, rate limits, content moderation, or security features; or interfere with the Service’s normal operation.
• d. Access the Service by automated means (bots, scripts, crawlers) other than as expressly permitted by us.
• e. Introduce malware or any harmful or deceptive code into the Service.

6.3 Misuse of the community

• a. Post or share content in groups or peer chats that is illegal, threatening, defamatory, harassing, hateful, sexually explicit (unless in a clinically relevant and appropriate context for the group, as defined in Community Guidelines), or designed to incite violence, self-harm, or harm to others.
• b. Use the Service to stalk, harass, dox, blackmail, or otherwise target any individual — whether another user, a moderator, a member of our team, or a third party (including the person whose conduct led you to the Service).
• c. Solicit personal contact information from other users, attempt to move conversations off-platform without their clear, voluntary consent, or use peer connections to recruit users to other products, services, or causes.
• d. Share another user’s content, identifying information, or anything that could reasonably identify them outside the Service.
• e. Engage in coordinated inauthentic behavior, such as creating multiple accounts to vote, post, or amplify content.

6.4 Misuse of others’ information

• a. Share information about a third party (such as the partner whose conduct led you to the Service, a family member, a friend, or anyone else) in a way that violates that person’s privacy rights, defamatory rights, or other legal rights.
• b. Upload, share, or post any content that contains personally identifying information of a third party — including but not limited to their full name, contact details, photograph, address, employer, or social media handles — except where strictly necessary for your own reflection and where doing so does not violate applicable privacy or defamation laws.

You acknowledge that you bear primary responsibility for any content you share about third parties, and you agree to indemnify us in accordance with Section 19 if such sharing leads to claims against us.

7. Your content

7.1 What “Your Content” means

“Your Content” means anything you submit to the Service, including conversations with our AI assistant, group posts and replies, peer chat messages, profile information, designations of trusted contacts, and any feedback or suggestions you provide.

7.2 You keep ownership

You retain ownership of Your Content. We do not claim authorship of what you write.

7.3 The limited license you grant us

To operate the Service, we need a license to process Your Content. You grant us a non-exclusive, royalty-free, worldwide, sublicensable (only to our service providers as needed), limited license to:

• Host, store, transmit, display, and back up Your Content for the purpose of providing the Service to you and (in the case of group and peer content) to other authorized recipients; • Send Your Content to our AI model provider for the purpose of generating AI assistant responses, subject to the contractual restrictions on that provider described in the Privacy Policy; • Allow human moderators to review Your Content in groups and peer chats for safety and policy compliance; • Generate anonymous, aggregate metrics from Your Content that do not identify you; • Comply with legal obligations and protect rights as described in the Privacy Policy.

The license terminates when you delete Your Content or your account, except (a) for content already shared with others before deletion, which may persist in their possession, (b) for the limited retention periods described in our Privacy Policy, and (c) where retention is required by law.

7.4 What you promise about Your Content

You represent and warrant that, for all of Your Content:

• a. You have the right to submit it, including the right to grant the license in Section 7.3.
• b. Your Content does not violate any law, infringe any intellectual property right, violate any privacy or publicity right, or breach any contract or duty of confidence you owe to another person.
• c. To the extent Your Content includes information about a third party (such as a partner, family member, or other individual), you have a legitimate basis under applicable law to share that information with us, and your sharing of it does not constitute defamation, invasion of privacy, breach of confidence, or any other tort.
• d. Your Content is not knowingly false in a way that would mislead other users or moderators acting in good faith.

7.5 We may remove or restrict Your Content

We may, without notice but in our reasonable discretion, remove, hide, or restrict access to Your Content if we reasonably believe it violates the Agreement, applicable law, or the rights of others, or if it poses a risk to the safety of users or the integrity of the Service. We will, where feasible and appropriate, explain why.

7.6 Feedback

If you send us suggestions, ideas, or feedback about the Service (“Feedback”), we may use Feedback freely, without obligation or compensation to you. This is because Feedback is typically tied to features that affect all users, and we cannot give exclusive rights to one user’s ideas without disrupting the Service for others. You retain any underlying rights you may have to your own ideas; this clause concerns only our right to use Feedback in the Service.

8. Our AI assistant (“Aurè”) — disclaimers about AI output

The Service includes an AI-driven conversational experience. By using it, you acknowledge and agree:

• a. AI responses are machine-generated. Aurè does not have human understanding, lived experience, professional training, or moral judgment. Responses are generated by a language model based on statistical patterns in its training data and the context of your conversation.
• b. AI responses may be inaccurate. Aurè may produce statements that are factually incorrect, internally inconsistent, out of date, or inappropriate to your specific situation. Aurè may “hallucinate” — confidently producing assertions that are not true.
• c. AI responses are not advice. Nothing Aurè says constitutes medical, psychological, legal, financial, or any other form of professional advice. Treat AI output as a conversational mirror and a prompt for your own reflection, not as guidance to act on.
• d. AI responses are personal to a session, not a record. While we retain conversational history for your continuity, you should not treat AI statements as authoritative or quotable representations of fact, of our position, or of professional consensus.
• e. You will not rely on AI responses to make important decisions. Important decisions — about your health, your relationship, your safety, your finances, your legal rights — require human professionals.
• f. You will not use AI output to train competing systems. As stated in Section 6.2(b), you may not use Aurè’s output to train AI models or develop competing products.
• g. Voice and audio input. Where the Service allows you to send messages by voice, your audio is transcribed into text — currently by your device’s native transcription, and in the future by transcription services we operate or contract for — and the resulting text is processed in the same way as text you type. Transcription is imperfect and may introduce errors due to background noise, accent, dialect, or individual speech patterns; we disclaim any warranty as to transcription accuracy. You are responsible for the privacy of your physical environment when using voice input, including the risk of being overheard. Audio sent and received through the Service is subject to the same disclaimers as text.
• h. Internal classifications may be wrong. The Service relies on internal AI classifications — including the inferred phase you are in (Survival, Stabilization, Coaching), your readiness for group or peer features, and the presence of crisis indicators. These classifications are internal product instruments and, like every other element of internal AI mechanics, may be inaccurate. If you believe a classification is incorrect, you may continue using the Service regardless (no feature is gated by a hard wall on the basis of classification), request a human review by contacting info@aurelife.com, or provide feedback through in-app channels. These classifications do not create legal or similarly significant effects for you outside of the Service itself.

We continue to invest in the quality and safety of AI responses, but no AI system is perfect, and we explicitly disclaim warranties regarding AI output in Section 17.

9. The Crisis & Safety Flow

The Service includes a Crisis Flow (described in detail in our Crisis & Safety Policy) designed to surface in-app safety affordances when our systems detect indicators of acute distress. By using the Service, you acknowledge:

• a. The Crisis Flow is not an emergency response system. It is a set of in-app affordances. It does not contact emergency services on your behalf, does not dispatch help to your location, and does not guarantee that any human being will reach out to you.
• b. Crisis detection is imperfect. Our classifiers may fail to detect distress that is present, and may detect distress that is not present. You should not rely on the Crisis Flow to identify your emotional state or to trigger help.
• c. You are responsible for seeking emergency help when needed. If you are in immediate danger to yourself or others, contact local emergency services directly. Do not rely on tapping a button in our Service.
• d. Hotline information is provided as a convenience. We use a third-party geolocation service to surface a regional crisis hotline; the accuracy and current operability of that hotline is the hotline operator’s responsibility, not ours.
• e. Trusted contacts must be people you trust. The “Reach Trusted Contact” option contacts a person you have designated. We do not vet trusted contacts. If you designate someone who turns out to be unhelpful or harmful, that risk falls on you. Choose carefully and update the designation when circumstances change.

10. Community features — groups and peer connections

10.1 Groups (the Survival Circle and others)

The Service includes moderated group circles in which users in similar phases can post and read each other’s reflections. Group features come with these conditions:

• a. Group posts are reviewed by human moderators before being shown to other members. Posts may be edited, rejected, or removed at moderator discretion under the Community Guidelines.
• b. Group posts appear to other members under a pseudonymous handle, but are not anonymous to us or to moderators. See Privacy Policy Section 6.3 for the full disclosure.
• c. Group composition is curated by our AI. Your placement in a group depends on inferences about your phase. These inferences may be wrong; you may request reassessment under Privacy Policy Section 15.
• d. You must follow the Community Guidelines when posting in groups. Violations may result in removal of content, temporary suspension from groups, or termination of your account.

10.2 1:1 peer connections

The Service includes optional one-to-one peer connections matched by our AI. Peer connections come with these additional conditions:

• a. Peers are not professionals. A matched peer is another user — typically someone in or near your phase. They are not trained counselors. Conversations with peers carry no professional weight.
• b. We do not vet peers. Beyond ensuring that an account exists and that the matching AI considers both users “ready,” we do not screen peers for any specific qualification, trait, or risk factor.
• c. Conversations between peers are visible to us for safety review. Peer chats are subject to the same moderation principles as group posts, including review for crisis indicators, harassment, and policy violations.
• d. You bear the risk of peer interactions. Other users may behave unkindly, dishonestly, or harmfully. While we provide reporting tools and will act on credible reports, we cannot guarantee the conduct of any peer. To the maximum

extent permitted by law, we are not responsible for damages arising from another user’s conduct toward you.

• e. Do not move peer conversations off-platform without strong reason. Aure cannot protect you outside the Service. If you choose to share contact information with a peer, you do so at your own risk and we recommend against it.

10.3 Reporting

If another user behaves in a way that concerns you, you can report them through the in-app reporting feature or by emailing info@aurelife.com. We review every report and act in accordance with the Community Guidelines.

11. Practices and exercises

The Service may include guided exercises, practices, prompts, breathing techniques, grounding exercises, journaling exercises, audio content, and other self-directed activities (collectively, “Practices”). This Section sets out important conditions for your use of Practices.

11.1 Nature of Practices

Practices are educational, reflective, and lifestyle activities. They are not therapy, not clinical interventions, and not designed to diagnose, treat, cure, or prevent any psychological, psychiatric, medical, or other condition. Practices do not establish any therapist-client, doctor-patient, or other professional relationship between you and Aure.

11.2 Emotional response

Practices that involve reflection on your experience may evoke strong emotions — including memories, sensations, tears, anger, fear, or moments of dissociation. This is a known and expected possibility with any introspective activity, and especially so when processing relationship betrayal.

If at any point a Practice causes you distress, stop immediately. The Service is designed to let you exit any Practice at any time without penalty. Do not push through a Practice if it is causing you harm. If distress persists, please contact a qualified human professional.

11.3 Physical safety

Some Practices involve breathing techniques, body awareness, eye movement, sound exposure, or other physical components. You agree:

• a. Do not perform any Practice while driving, operating machinery, walking in traffic, or in any other situation where attention to your physical surroundings is required for safety.
• b. Do not perform breathing-based Practices if you have a medical condition — including but not limited to cardiovascular conditions, respiratory conditions (such as asthma or COPD), neurological conditions (such as epilepsy), pregnancy, or any condition for which controlled or deep breathing could be inadvisable — without first consulting a qualified medical professional.
• c. Stop any Practice immediately if you experience dizziness, lightheadedness, chest discomfort, shortness of breath, or any other concerning physical symptom, and consult a medical professional if symptoms persist.

11.4 Your responsibility

You choose which Practices to engage with, when to engage with them, and when to stop. To the maximum extent permitted by applicable law, we are not responsible for emotional, psychological, or physical responses arising from your use of Practices, except where such responses are caused by our gross negligence or willful misconduct, or as otherwise required by applicable consumer-protection law that cannot be excluded.

12. Communications and notifications

12.1 Transactional communications

We send transactional communications related to your account — such as confirmations, security alerts, and notice of important Service or policy changes. You cannot opt out of these while you have an active account; closing your account ends them.

12.2 In-app and push notifications

The Service may send in-app notifications and push notifications to your device — for example, gentle reminders, prompts to check in, or alerts about new content. You acknowledge:

• a. You control notifications. You can disable push notifications at any time in your device’s system settings and adjust in-app notifications in the Service’s own settings. We support, and recommend, configuring quiet hours and per-category controls where available.
• b. Timing is not under our control. Notifications may arrive at any time, including at moments that may be inconvenient or, in rare cases, distressing (for example, during a family event, at work, or during a difficult personal moment). We do our best to time notifications considerately, but we cannot anticipate the circumstances in which you will see them. If a notification arrives at a bad moment, you may safely ignore it; doing so will not affect your access to the Service.
• c. Notifications are never emergency alerts. No notification from the Service should be relied on as an emergency communication, and the absence of a notification should not be interpreted to mean that nothing has happened in the Service.

12.3 Marketing communications

We do not currently send marketing communications. If, in the future, we send marketing emails, push notifications, or in-app marketing messages, you will be able to opt out of each such channel, and we will obtain any consent required by applicable law (in particular consent for direct marketing under GDPR/UK GDPR and CAN-SPAM compliance for U.S. recipients) before sending them.

13. Third-party services

The Service relies on third-party services, including the Apple App Store, Google Play, AI model providers, cloud infrastructure providers, and others identified in our Privacy Policy. Your use of those services is subject to their own terms; we are not responsible for them, and they are not parties to the Agreement (except as expressly stated in the Apple and Google addenda below).

The Service may also link to or display third-party content (such as crisis hotline information from third-party directories). We provide such content as a convenience and do not endorse, verify, or guarantee any third-party content or service.

14. Fees and payments (if and when applicable)

14.1 Our right to introduce paid features

At our discretion, we may offer some or all features of the Service free of charge, and we may at any time introduce paid features, subscriptions, or one-time purchases. We will give you reasonable notice before paid features are introduced or before any feature you are currently using free of charge becomes subject to payment.

14.2 How payment would work

If we introduce paid features, charges will be processed through the platform on which you downloaded the Service — typically Apple App Store (for iOS) or Google Play (for Android). This means:

• a. The platform, not Aure, is the merchant of record for your transaction.
• b. Subscription terms, free trial mechanics (if any), automatic renewal, and price changes are governed by the rules of that platform in addition to these Terms.
• c. Refund and cancellation requests must be made through the platform. Apple and Google publish their own refund policies; please consult them. We can support you by clarifying our policy and providing documentation, but the final refund decision is the platform’s.
• d. We do not store or process your credit card, bank card, or bank account details ourselves.

14.3 Taxes

You are responsible for any sales tax, value-added tax, goods-and-services tax, or other tax imposed on your purchase by your jurisdiction, except where applicable law makes us the collector. App store platforms typically handle tax collection where required.

14.4 Price changes

If we change the price of a paid feature, we will give you at least 30 days’ notice and you will have the chance to cancel before the new price takes effect. Where the platform requires, you will be asked to actively confirm the new price.

14.5 EU and UK statutory cancellation rights

If you reside in the European Economic Area, the United Kingdom, or another jurisdiction that grants statutory withdrawal rights for distance contracts, you retain those rights to the full extent required by law, and nothing in these Terms limits them. If we introduce paid digital-content features, we will provide the disclosures and withdrawal mechanism required by the EU Consumer Rights Directive and equivalent UK regulations at the point of purchase.

14.6 No advertising

We do not currently display third-party advertising and we have no plans to do so. If that ever changes, we will update the Agreement and obtain any consent required by law.

15. Suspension and termination

15.1 You may end this Agreement at any time

You may terminate the Agreement at any time by deleting your account from in-app settings or by emailing info@aurelife.com. Termination is effective immediately.

15.2 We may suspend or terminate for cause

We may suspend or terminate your access to the Service, with or without prior notice, if:

• a. You materially breach the Agreement (including these Terms, the Community Guidelines, or the Privacy Policy);
• b. Your conduct creates a risk to the safety, security, or integrity of the Service, our users, our team, or third parties;
• c. You fail to pay fees owed for paid features (if any) when due;
• d. We are required to do so by law, regulation, or valid legal process;
• e. Your use of the Service indicates that you are not eligible under Section 2 (for example, that you are under 18);
• f. We discontinue the Service or any portion of it as permitted under Section 15.4.

Where the breach is curable and the safety of others is not at stake, we will, where reasonably possible, give you notice and an opportunity to cure before terminating.

15.3 Effect of termination

Upon termination:

• a. Your license to use the Service ends.
• b. We will handle your data as described in our Privacy Policy — including by deleting it according to the retention schedule in Section 8 of that policy.
• c. Sections of the Agreement that by their nature should survive (Sections 3, 6.4, 7, 8, 9, 11, 16, 17, 18, 19, 21, 22, 23, 24, and 25) will survive.
• d. If you have paid for a feature in advance, refunds for the unused portion are governed by Section 14.2 (i.e., through the platform).

15.4 We may discontinue the Service

We reserve the right to discontinue the Service or any feature of it in our discretion. If we discontinue the Service entirely, we will give you reasonable advance notice and offer you the ability to download your data before discontinuation. Where you have paid for a feature whose period extends past discontinuation, you will be refunded the unused portion of your payment to the extent the platform’s rules allow.

16. Our intellectual property

The Service, including all underlying software, source code, design, copy, illustrations, animations, audio, logos, trademarks, and the name “Aure” / “Aurè” itself, is owned by Aure LLC and protected by intellectual property laws. Except for the limited license granted to you in Section 5, no rights in our intellectual property are transferred to you.

You may not use our trademarks or branding except as we expressly permit in writing.

17. Disclaimers

17.1 “As is” provision

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranty of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We make no warranty that:

• a. The Service will meet your requirements;
• b. The Service will operate uninterrupted, secure, or error-free;
• c. AI responses will be accurate, appropriate, or helpful;
• d. Errors or defects will be corrected;
• e. The Service will produce any particular emotional, psychological, or relational outcome.

17.2 No professional warranty

Without limiting Section 17.1, we expressly disclaim any warranty that the Service constitutes, contains, or is equivalent to medical, psychological, psychiatric, therapeutic, legal, financial, or other professional advice, diagnosis, or treatment.

17.3 Statutory rights preserved

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions in this Section 17 apply only to the extent permitted by law, and you may retain statutory warranty rights that override this Section. We do not seek to deprive you of statutory rights you cannot waive — in particular, the consumer-protection rights of users in the European Economic Area, the United Kingdom, Australia, and certain other jurisdictions are unaffected.

18. Limitation of liability

18.1 No indirect or consequential damages

To the maximum extent permitted by applicable law, in no event will Aure or any of its affiliates, officers, directors, employees, agents, or service providers be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, loss of data, loss of goodwill, business interruption, computer failure, or emotional distress arising from machine-generated content, however caused and on any theory of liability — whether contract, tort (including negligence), strict liability, or otherwise — even if we have been advised of the possibility of such damages.

18.2 Aggregate cap

To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or relating to the Agreement or the Service shall not exceed the greater of (a) one hundred U.S. dollars (US $100), or (b) the total amount you have paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

The floor of US $100 is included so that free users retain a meaningful liability remedy.

18.3 What this Section does not exclude

Nothing in this Section excludes or limits liability that, under applicable law, cannot be excluded or limited — including liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for any statutory consumer rights that cannot be waived under your local law; or for any other liability that the law in your jurisdiction prohibits being excluded.

18.4 Allocation of risk

You acknowledge that the limitations in Sections 17 and 18 are a material part of the consideration for offering the Service and that we would not offer the Service on these terms without them.

19. Indemnification

You agree to defend, indemnify, and hold harmless Aure and our affiliates, officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of or relating to:

• a. Your violation of the Agreement;
• b. Your misuse of the Service;
• c. Your violation of any law or any third party’s rights, including but not limited to claims by a third party (for example, a partner or family member) that information you shared in the Service about them violates their privacy, publicity, or defamation rights.

We may, at our option, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses. You will not settle any matter for which we have indemnification rights without our prior written consent.

Cap on indemnification. Your indemnification obligation under this Section is capped at the greater of (a) US $10,000 or (b) the amount you have paid us in the preceding twelve (12) months, except that this cap does not apply to indemnification arising from your willful misconduct, your defamation of a third party, or your unlawful conduct.

This Section will not apply to consumers in jurisdictions where consumer-protection law restricts the enforceability of broad indemnities against consumers — in those jurisdictions, our right to indemnification will apply only to the extent permitted by law.

20. Updates to the Service

We may update, modify, add, or remove features of the Service at any time. Updates may include security fixes, bug fixes, new features, removal of features, and changes to the user experience.

For mobile applications, updates may be delivered automatically by your platform’s update mechanism, or you may be prompted to install them. We are not obligated to provide updates indefinitely or to continue supporting old versions of the application. If you do not install updates, parts of the Service may stop functioning.

21. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of the Agreement. By using the Service, you acknowledge that you have read the Privacy Policy.

If there is a conflict between these Terms and the Privacy Policy regarding the handling of personal data, the Privacy Policy controls.

22. Changes to these Terms

We may update these Terms from time to time.

For material changes — changes affecting your rights, our liability, the fees you pay, the governing law, or any other material term — we will provide notice at least 30 days before the change takes effect, through in-app notification, email (where we have your email), or other reasonable means.

For non-material changes (typo corrections, clarifications that do not affect rights, updates to contact details), we may make the change without advance notice; the “Last updated” date at the top of these Terms will always reflect the most recent revision.

If you do not agree to a change, your remedy is to stop using the Service and delete your account before the change takes effect. Continued use of the Service after the effective date of a change constitutes acceptance.

For users in jurisdictions where the law restricts unilateral amendment of consumer contracts, changes affecting your rights will become effective only with your affirmative consent or in the manner required by local law.

23. Geographic availability and export

The Service is offered by Aure LLC from the United States. The Service is currently available in the jurisdictions listed in Privacy Policy Section 16 and is not available elsewhere.

You agree to comply with all applicable export and re-export laws and regulations, including U.S. Export Administration Regulations and trade sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control. You will not use, export, or re-export the Service in violation of any such law.

24. Governing law and dispute resolution

24.1 Governing law

These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of Florida, United States, without giving effect to its conflict-of-laws principles, and (where applicable) by United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24.2 Exclusive jurisdiction

You and Aure agree that any suit, action, or proceeding arising out of or relating to the Agreement or the Service shall be brought exclusively in:

• a. A state court of competent jurisdiction located in Miami-Dade County, Florida, United States; or
• b. If federal jurisdiction is required, the United States District Court for the Southern District of Florida.

You and Aure each consent to the personal jurisdiction of those courts and waive any objection based on improper venue or forum non conveniens.

Exception for consumers with statutory forum rights. If you are a consumer residing in a jurisdiction (including most European Union member states, the United Kingdom, Brazil, and other jurisdictions with strong consumer-protection regimes) where the law gives you the right to bring claims in the courts of your country of residence, this Section does not deprive you of that right, and you may bring proceedings in the courts of your country of residence. Reciprocally, we will bring any claim against you (other than urgent injunctive relief) in the courts of your country of residence where required by your local law.

24.3 Jury trial waiver

To the maximum extent permitted by applicable law, each party waives any right to a trial by jury in any suit, action, or proceeding arising out of or relating to the Agreement. Any such dispute shall be tried before a judge sitting without a jury. This waiver does not apply where the law of your jurisdiction prohibits its enforcement against consumers.

24.4 Equitable relief

Notwithstanding Section 24.2, either party may seek injunctive or other equitable relief from any court of competent jurisdiction to prevent or restrain a breach of the Agreement that would cause irreparable harm. We will not be required to post a bond in connection with any such relief.

24.5 Time to bring claims

To the maximum extent permitted by law, any claim arising out of or relating to the Agreement or the Service must be brought within one (1) year after the claim arose, or it is permanently barred. This limitation does not apply where local law prohibits shortened limitation periods for consumer claims.

25. Apple App Store addendum (applies if you downloaded the application from Apple)

This Section 25 applies in addition to the rest of these Terms if you downloaded the application from Apple’s App Store. In the event of a conflict, this Section controls as between you and Apple.

• a. These Terms are between you and Aure, not Apple. Apple is not a party to these Terms and has no responsibility for the Service.
• b. Scope of license. The license granted in Section 5 is further limited to use of the application on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms and Conditions.
• c. Maintenance and support. Aure, not Apple, is solely responsible for any maintenance and support services for the application.
• d. Warranty. In the event of a failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the application.
• e. Product claims. Aure, not Apple, is responsible for addressing claims by you or any third party relating to the application, including (i) product liability claims, (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer-protection or similar legislation.
• f. Intellectual property claims. In the event a third party claims that the application infringes intellectual property rights, Aure (not Apple) is solely responsible for the investigation, defense, settlement, and discharge of such claim.
• g. Compliance with terms of use. You represent that you are not in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• h. Third-party beneficiary. You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

26. Google Play addendum (applies if you downloaded the application from Google Play)

This Section 26 applies in addition to the rest of these Terms if you downloaded the application from Google Play.

• a. These Terms are between you and Aure, not Google. Google is not a party to these Terms and has no responsibility for the Service.
• b. Your use of the application must comply with the Google Play Terms of Service in force at the time of your download.
• c. Aure, not Google, is solely responsible for the application and the Service.
• d. You acknowledge that Google has no obligation to provide maintenance or support for the application.

27. Miscellaneous

27.1 Entire agreement

The Agreement (these Terms, the Privacy Policy, the Community Guidelines, the Crisis & Safety Policy, the AI Disclosure, and any platform addenda) constitutes the entire agreement between you and Aure with respect to the Service and supersedes all prior agreements and understandings, whether written or oral.

27.2 Severability

If any provision of the Agreement is found to be unenforceable, the provision will be modified to the minimum extent necessary to make it enforceable, or, if no such modification is possible, severed from the Agreement, and the remaining provisions will continue in full force.

27.3 No waiver

Our failure to enforce any provision of the Agreement is not a waiver of our right to enforce that provision later or any other provision.

27.4 Assignment

You may not assign or transfer the Agreement or any of your rights under it without our prior written consent, and any attempted assignment without such consent is void. We may assign the Agreement, in whole or in part, in connection with a corporate transaction (such as a merger, acquisition, or sale of assets) or to an affiliate, without your consent, provided that your rights under the Agreement are not diminished.

27.5 Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, gov-

ernmental actions, pandemics, labor disputes, power or internet failures, and acts of third-party providers.

27.6 No agency

Nothing in the Agreement creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and Aure.

27.7 Notices

Notices to you may be delivered in-app, by email to the address on file with your account, or by other reasonable means. Notices to us must be sent to info@aurelife.com and to our registered address: Aure LLC, Attn: Legal, 9349 Collins Avenue, Unit #705, Surfside, Florida 33154, United States.

27.8 Language

These Terms are originally drafted in English. We may provide translations for convenience, but in the event of any inconsistency, the English version controls — except where applicable law requires that another language version control for consumer contracts in your jurisdiction, in which case the version in that language controls to the extent required by law.

27.9 Headings

Section headings are for convenience and do not affect interpretation.

27.10 Survival

Sections that by their nature should survive termination (including without limitation Sections 3, 6.4, 7, 8, 9, 11, 16, 17, 18, 19, 21, 22, 23, 24, and this Section 27) will survive any termination of the Agreement.

27.11 Construction

The Agreement has been drafted by both parties at arm’s length and shall not be construed against the drafter.

How to contact us

• All inquiries (general support, privacy, legal notices, Trust & Safety, reporting another user): info@aurelife.com • Postal mail: Aure LLC, 9349 Collins Avenue, Unit #705, Surfside, Florida 33154, United States

For now, all inquiries are routed through a single address. As we grow we will introduce role-specific addresses; the current address will continue to function as a fallback.

These Terms of Service are a draft prepared for review by qualified legal counsel. They are not legal advice. Aure LLC strongly recommends review and customization by an attorney licensed in the State of Florida with experience in consumer-facing digital services and international consumer-protection law before publication.